General Questions

Does Prolume still produce Exit signs?

Prolume no longer produces or offers Exit signage solutions. If you are seeking replacement parts for an Exit sign previously procured from Prolume, you can contact Customer Service to investigate whether a replacement or repair can be provided.

What is the standard warranty for Prolume fixtures?

The standard limited warranty for Prolume fixtures is five years from the date of purchase. For a complete review of the Prolume Limited Warranty, please view on line by clicking here or down load a copy of the document from the warranty page.

Who is my direct Prolume sales person?

Prolume supports our customers in conjunction with agents across North America. There are several direct Regional Sales Managers supporting our agents and a complete list of our sales channel partners can be viewed on our Sales Agents page.

Is the Connecticut office still open?

The Connecticut sales office was closed in December of 2017 and services transferred to headquarters in Randolph, Vermont. Should you have further questions or need assistance please contact us directly at (203) 268-7778.

Who is my local representative?

Local sales agents are located throughout North America. For a list of all agents by state please view the Sales Agents page.

How do I request a Return Material Authorization?

In the event you need to return product back to Prolume, please contact your Customer Service at (203) 268-7778 to discuss the nature of your request so we can best serve your needs.

Do you provide custom length linear fixtures?

Yes we do! A key differentiator of Prolume is our ability to provide custom length linear fixtures to best meet the needs of a project. Specifiers, architects and lighting designers regularly call out Prolume fixtures because they know the product on site will meet their exact and envisioned requirements.

Is there a minimum order quantity?

No we do not have a minimum order quantity. We encourage you to work with your local agent and Regional Sales Manager to best understand the project requirements so an optimum solution can be proposed.

Can I place an order directly with Prolume?

Prolume works in conjunction with our agents to manage the many (i.e. specifiers, architects, lighting designers, builders, distributors and electrical contractors) parties involved in a project. In addition, Prolume does occasionally work with OEMs directly on a case by case basis. We recommend that you contact your local agent and Regional Sales Manager to discuss the nature of your inquiry so we may best serve you.

Can you build a customer fixture that I designed?

Most likely, yes we can! A main tenet of Prolume is the desire to convert the vision of a lighting designer in to reality. Granted, there are limitations however we do strive and have succeeded with countless talented visionaries to create custom fixtures that deliver breathtaking impressions.

How do I submit my suggestion to Prolume?

Prolume is open and receptive to comments and recommendations as a means to improve the product portfolio we offer in the marketplace. You can submit your comment or recommendation through our Contact Us page and thank you in advance for your input and feedback.

Do you have printed literature?

We are very conscious about our impact to the environment and have purposely elected not to mass produce paper literature. All materials are available in environmentally friendly digital PDFs and can be printed individually by our customers on an as needed basis.

How do I join the Prolume team?

Thank you for your interest in Prolume. Please visit our Careers page to learn more about the company view current openings and submit a resume for consideration.

Technical Questions

What is the minimum linear fixture length that can produced?

Fixture length varies by Series and specific product however as a general rule, six inches is typically the minimum length. Should you require a fixture length less than the typical minimum, please contact your local agent or Regional Sales Manager.

What is the maximum linear fixture length that can be produced?

There are a number of variables that govern the maximum length of a fixture such as wattage/foot, driver size, run length and shipping limitations to name a few. As a general rule, 102 inches is typically the maximum length however you should contact your local agent or Regional Sales Manager to discuss the specific needs of your project so an optimum solution can be achieve.

How do I dim a fixture?

Dimming varies by Series and product. Each product data sheet includes details on dimming and you should refer to the data sheet to ensure desired and proper dimming control is achived. We also suggest that you work with your local agent and our technical support staff to address questions on how best to achieve your dimming control objective.